I’m sure much of the customer communication that reaches you personally has more to do with problems than praise. In my case, I wanted to take the time to tell you how impressed I have been with the attitude of your employees and the quality of their work on our job.
The efflorescence and concrete damage in our garage was as bad as your employees had seen. David took it on himself to deal with the problem in the most aggressive manner possible and would not back off until he was satisfied that the results were up to the standards that I assume you instilled in him. Every time that I was around when he called you and recommended another step, you backed his decision. I have been a business owner in the past and the one thing that used to keep me awake at night was if the people that I hired could approach the work with the same passion as I did as an owner. I believe that David certainly does that.
Our job is not quite finished but I am sure that we are going to be very pleased with the final product when it is.
Richard” – Baton Rouge
"Hi Jeff - I wanted to take a few minutes to thank you for the work you and your guys did on our floors. The floors look great and I could not have asked for better service. Brandon did a wonderful job on the floors and was extremely polite, understanding and accommodating. Your customer service is above and beyond what would be expected and in today's world, that means everything. I would and will highly recommend your company to anyone interested in having any decorative concrete work done. Again, thank you for the awesome customer service. I wanted to leave a review on your website but didn't see a spot to do so. Please feel free to add any portion of this email to the review section of your website."
Patrick and Kristin - Denham Springs, LA
“Jeff – Thanks, Great doing Business with you. Great Work I will highly recommend you”
Tracy – Donaldsonville
"Hi Jeff. Just wanted to let you know how pleased we are with the patio. The guys did a great job and were great to work with. I already have two people that saw it and will probably be calling you for quotes. Thanks again!"
“Both garage and patio turned out very well. Good company, good products, good people. Installers were careful and always accommodating. I would recommend Concrete Design Solutions without reservation.”
Mike – Baton Rouge
"Hi Jeff, I wanted to tell you that the crew that came to do the work was really great! Richard and Zack were very professional and patient with me. They answered all my questions and worked very hard to give us exactly what wanted. Thank you."
Clarice, Baton Rouge
"Richard, you did a great job! Didn't get to see color until today. Didn't get home until 9:30 last night. I am very pleased. Thanks for help."
“The job is absolutely gorgeous! They did a great job!! It definitely exceeded my expectations.”
Paul – Baton Rouge
“I am VERY pleased…! What a transformation, your guys did an excellent job. They are finishing up today, I think that Jason is great. He seems to take heart that the job is pleasing to the customer. Well this customer is very happy!"
Carol – Greenwell Springs
"Jeff, just wanted to tell you how refreshing it was the way you handled everything today. You have renewed my faith in home improvement business owners. I may have to join Angie's List so I can get the word out on what a class act you and your company are.
Wanted you, Richard, Matt and Ryan to know how much I love my floor. The job was done in such an easy, professional manner and it looks beautiful. Have a wonderful Thanksgiving and know that being thankful for my new floors is topping my list.
See you soon."
“Mr. Smith, I just wanted to call and THANK YOU for the excellent job your crew did on our living room floor. WE ARE VERY PLEASED!!! Matt and Richard were very professional and were a pleasure to work with. The color came out perfect!
Thank you very much!"
Cliff – Gonzales
“Jeff, I wanted to call and express my appreciation for your workers Jason and Ryon. They are very professional and a pleasure to work with. They did an outstanding job on my pool deck. I am very pleased! The whole experience in dealing with your company has been a pleasure and I will definitely recommend you and your company, in fact I have already."
Mike – Slaughter, LA
“Workmanship was very professional. The workers were constantly busy and attentive to what they were doing. Finished product looks awesome. Thanks!”
Wesley & Robin – Prairieville
"You're guys did a great job! The concrete looks great! It was a good experience and everybody was really nice. Thanks again!"
Callie - Denham Springs
"Our garage floor looks great! We had a party this weekend and everyone that came was impressed!! I will be recommending you to many of my friends. Thank you for a job well done."
Roxanne - Baton Rouge
"In addition to concrete work, I've been dealing with carpenters, painters, and irrigation specialists. Concrete Design Solutions surpassed all other in quality, customer service and value - an excellent job completed timely and the result is beautiful! I am very pleased."
Pam – Baton Rouge
"Jeff, Randy and I want you to know how pleased we are with our carport and back steps. You and your crew did an awesome job! The men are such hard workers and so polite and the area looks fabulous! All of our friends that have seen it have been amazed at the transformation! Thanks so much--we love it!"
Randy and Ann Smith